What others are saying about Marco Heating and Air!

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Abby Gribble
Abby Gribble
20:03 27 Feb 24
Very thorough and reasonable. I will continue to use them in the future.
Christine Skaggs
Christine Skaggs
22:41 13 Feb 24
Excellent service, no problems booking appt. Details service report and reasonable pricing! Highly recommend! Wish I had discovered them years ago.
Todd Lewis
Todd Lewis
22:42 06 Feb 24
I can't speak highly enough about Marco's skill level, professionalism and reasonable costs. I've dealt with so many other companies and by far, Marco is the best!
Calvin Carter
Calvin Carter
08:23 30 Jan 24
My experience was great! The technician was on time and took his time to ensure that everything was working properly before he left. Marco Heating & Air Conditioning is the best!
Al Moore
Al Moore
12:15 24 Jan 24
On time for appointment, clean and courtesy technical and after just a few adjustments we had heat in every room in our brand new house.
Felicia Simon
Felicia Simon
20:24 22 Jan 24
The staff have great customer service, good professionalism, and perform quality work. Thank you
Betty Wright
Betty Wright
15:47 19 Jan 24
I scheduled an appointment with Marco to service my AC unit thinking my fan needed to be replaced. I'm so pleased with the technician and the work he did. He was professional and honest. He ended up having to do less work than I originally thought which save me money, he checked my unit and explained what he did and why it wasn't necessary to do more. I would recommend Marco for your ac needs.
Roy Guercio
Roy Guercio
12:48 18 Jan 24
Prompt , professional and great customer service
Mel Hubbard
Mel Hubbard
19:54 17 Jan 24
Out service tech was Mike and he was fantastic!! Very friendly and very efficient in his work. He was respectful for our home as it was raining very hard and his boots were soaked, he removed his footwear each time he left the interior of the house.Mike explained each inspection he made, corrections needed ( there were none ) and what he did as a part of the inspection.Very professional without being off putting!On future calls we will ask for Mike!! Your company can be proud of him as he represents you extremely well!Thank you,Mel & Shari Hubbard
norman pretlow
norman pretlow
00:47 11 Jan 24
This company has served me well in over 15 years! Extended service agreement and service call are quickly scheduled and with quality repairs
barbara dirkes
barbara dirkes
16:51 05 Jan 24
Fantastic service and very friendly. Explained how to use the thermostat. Thank you!
J B
J B
17:26 04 Jan 24
JohnniePerformed semi annual inspection on HVAC & Air Conditioner and did a great job on both units for my property located in Forest Hammock Community (Orange Park) on 1/3/2024. He was professional and provided great tips on maintaining both units and on future units! Lastly, he took his time to provide a quality service at my residence!James
Mario Scavello
Mario Scavello
18:07 22 Dec 23
They are professionals, polite, while keeping their customer informed.
Vi Nakpil
Vi Nakpil
14:49 21 Dec 23
Johnny is a brilliant, skilled professional, knowledgeable, personable, who listens and offers the best advice. Johnny has been my service tech since 2020, when I bought my house. I trust his expertise and technical skills. Marco installed my AC/furnace system. They do the semi-annual maintenance to ensure my AC and heat unit is working at its best. If I have a problem with my AC/heat, I know Johnny will take care of it because he knows the system in my house like the back of his hand. Thank you, Johnny, for keeping my AC/heating system at top notch working condition. 👍🏼
George Aspinall
George Aspinall
19:56 11 Dec 23
Always courteous and on time..Very reasonable
Bruce Rosen
Bruce Rosen
16:34 06 Dec 23
Sharon Whalen
Sharon Whalen
03:15 30 Nov 23
We have been using Marco heating and air for as long as we own our house which is 7 years.I would never use another company. From the minute you call in for your yearly maintenance to the friendly technician who shows up at your house. It couldn't get any better for quality customer service. Thank you, Marco heating air, nothing but the best.
carol gilbert
carol gilbert
13:55 27 Nov 23
Great service and personal. Had problem with new a/c unit and after replacing many parts without getting the unit fixed ,they replaced the entire system. Great company !
Athena Hallowell
Athena Hallowell
17:41 01 Nov 23
Mike has always provided us with great, friendly service. He's always willing to share his knowledge with me as he's going about his work.
Rick Wozniak
Rick Wozniak
21:17 30 Oct 23
Tech also provided tips on how to improve the performance of our AC unit
Jaclyn Holmes
Jaclyn Holmes
17:30 30 Oct 23
The receptionist Ashley was very nice and helpful. Eventhough we are having to get a new unit, we appreciated her trying to get it fixed asap for us. Thank you!
Lee Ray
Lee Ray
16:54 28 Oct 23
The system is less than 2 years old and the part had to be ordered. Technician was early and completed the repair very quickly. Very much appreciated! Disappointed in Carrier.
John McClean
John McClean
02:04 28 Oct 23
George Morrison
George Morrison
22:54 27 Oct 23
Melissa May
Melissa May
20:04 26 Oct 23
I have been using Marco for 17 years for my AC maintenance and services. The ladies in the office are always professional and knowledgeable. The techs are always friendly, professional, and on time. They are always will to answer any questions and give best practices. I love using such a great company. Melissa May.
Sabrina Della Penta
Sabrina Della Penta
12:46 26 Oct 23
Since we switched to Marco, our furnace has better performance and lasted years longer than expected. When we finally needed a new unit, Jimmy did a professional job, worked hard and came back quickly to tweak the system.
Allan Hartman
Allan Hartman
22:26 24 Oct 23
very good service.
Kimberly Johnson
Kimberly Johnson
20:14 24 Oct 23
Marco never disappoints me. They are professional, friendly and the service is completed correctly.
Soraya Ahmed
Soraya Ahmed
07:15 21 Oct 23
Mikey was really great! We turned our Lanai into a Sunroom, and needed to have Air conditioning in this new room. He created a designated Trunk Line in the current AC unit and two lines placed into the sunroom. Mikey did a perfect job cutting our the space for the ducts. He worked in very hot tempertures in the attic, and did an amazing job. We are thrilled with his attitude, his expertise, and knowledge. Thank You MARCO Air!
Jack Heinemann
Jack Heinemann
00:59 21 Oct 23
Marco’s team keeps my two systems running very smoothly!
Carl Moesching
Carl Moesching
14:02 20 Oct 23
Technician was very professional and connunicated well on all the issues. Very prompt and excellent service. I have used this company for over 7 years and have never been disappointed.
Frank Albanese
Frank Albanese
21:23 19 Oct 23
R Mooney
R Mooney
11:30 18 Oct 23
Marco installed my HVAC system when the home was built 9 years ago. System has functioned flawlessly. When I changed the air filter, I noticed a brownish streak, which I suspected was water. Johnny came as scheduled, confirmed that water caused the streak, performed a check on the entire system, and replaced a failing part on the unit outside of the house. We talked about the overall condition of the HVAC system and he gave me a realistic timeline for the remaining life of the coil. It was a pleasure doing business with Marco.
Thomas Fontana
Thomas Fontana
13:03 17 Oct 23
I had trouble with my AC unit’s float continually filling up each day, and therefore shutting down my system repeatedly. Marco’s sent a technician, John, who arrived on time and did a full check on both my interior and exterior units and checked the system’s overall efficiency. After clearing the clog in the condensate line, which was resulting in water flowing into the back-up line and triggering the float, John also replaced some convoluted piping that housed the float with a short direct pipe. In short, the system runs perfectly now and here’s the surprise: all this for only $79, plus $1 for the new pipe. I can’t recall the last time a technician came to my home and left without me having to pay at least $200. I will be sure to call Marco’s Heating and Air-conditioning service for any future needs in my home.
Ray Nickelson
Ray Nickelson
18:35 11 Oct 23
Excellent service, very professional, and explains the process in layman's terms. Less expensive than the other guys,
Karin Hartman
Karin Hartman
17:10 11 Oct 23
Would highly recommend Marco Air Conditioning and Heater. Professional technician - friendly and knowledgeable.
Susan Brosch
Susan Brosch
16:09 09 Oct 23
I've been a customer for years and highly recommend Marco. Staff and technicians are professional and friendly.
Robert Fraser
Robert Fraser
15:18 05 Oct 23
I've always been happy with the price and service with Marco.
R Dougherty
R Dougherty
16:31 02 Oct 23
Darrin Carpenter
Darrin Carpenter
17:33 27 Sep 23
first time customer and very impressed with service. Called early and was in and gone very fast. Saved us a lot of money by just diagnosing the problem and making an easy repair. Will defiantly use them again and recommend them to friend and family.
Ann Coleman
Ann Coleman
00:17 26 Sep 23
Our A/C tech, Johnny was OUTSTANDING! Extremely pleased with his performance, understanding and effort to get our A/C repaired as quickly as possible. He is an great asset to this business.
Jill Solomon
Jill Solomon
19:16 15 Sep 23
Mike has provided excellent service on a variety of different issues at my home. He's highly knowledgeable, super pleasant and always there when he tells you he'll be there. Always A+ service from Mike and the ladies who do the scheduling!
The OG Family
The OG Family
14:10 07 Sep 23
I have been using this company for almost 10 years when I purchased my house the AC was a disaster it was so loud I couldn’t sleep. Some times the door will pop open due to vibrations. I called my neighbor he works for Marcos. I explained my miserable life in my new home my garage roof broken twice with water coming out my AC. He said don’t worry we got you. In less than 24 hrs they came changed the unit upstairs it was so quiet I call him back and said The house is cold but I’m not sure if the AC was working, because it was silent. He laughed and said it is working you have a terrible unit before. LOL He was right the only time I have called them in the past 10 years is for my year service. Please, recommend this company to others they are freaking awesome. Super responsible and professional . Thank you Marcos
Genevie Sherrer
Genevie Sherrer
15:17 06 Sep 23
I called Marco (after hours) because my a/c wasn’t working. A Marco representative (John) came quickly identified the problem and verified that everything else was ok. He was very polite and talked me through everything so I could understand exactly what he was doing. He didn’t try to get me to buy anything! He just recommended getting my a/c serviced. The next morning John called to make sure everything was working properly. I would definitely use Marco again. Thanks for getting my a/c working again!
Dave Seery
Dave Seery
20:24 05 Sep 23
I made a call to Marco Heating and A/C for service since the A/C was not working. Erica answered the phone in the morning of September 1, and said she would check with their technician to see if it was possible to get repaired today. She stated he would be at our place between 1 and 5. The technician, Mike, called at 10 in the morning and said he could be at our place in 15 minutes. He came on time replaced the capacitor and then said since I’m here I might just perform your annual service. I've used this company since 2015 and have never been disappointed, They're thorough, reliable and very pleasant personable technicians and office staff.
J Singler
J Singler
15:10 05 Sep 23
Quick response, professional service…Johnny was great, quickly resolved… no upselling … would use again! John in Fernandina
Sherri Chambers
Sherri Chambers
21:30 01 Sep 23
Marco representative was prompt and very professional snd diagnosed and fixed our problem quickly!! Impressed.
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Marco Companies
Average rating:  
 307 reviews
 by Gail Mitchell
A.C. Maintenance

Marco Air always calls before showing up and they always show up when they say they will. Mike was friendly and knowledgeable. He performed a coil cleaning and did a fantastic job.

Thank you so much for taking the time to leave a review! We are so glad we could get that taken care of for you!

 by Kim and Tony Mangicaro
Excellent

Technicians were on time, courteous, clean, professional, and even went the extra mile throwing in a new AC filter. We couldn’t be happier with Marco air and it’s employees, thoroughness, and just plain nice. Highly recommend. See you next time.

We are so happy you have always had a positive experience with us and appreciate you choosing us for all of your AC needs!

 by victoria
Visit

Tim came to do the 6 month service and found that a part was actually broken. glad he found it but not so happy that I have owned this new home less than 2 years and now have an AC issue. Thank you.

Thank you so much for taking the time to leave a review! We are so glad we could get that taken care of for you!

 by Yvette Francis

They came out for an A/C Emergency same day about a two hours wait they kept in contact when they were on there way and in no time the A/C was back on with no problem.

Thank you for a great review! We are so happy we could get that fixed for you!

 by Sonia Gonzalez
Yearly checkup

Today we had our yearly checkup and as always they were very thorough and polite. I look forward to next years service. Thank you.

We appreciate the 5 stars!

 by John Ziegler
AC Service

Mark and his trainee did a great job with the PM service. They also installed a hard start kit that I had while they were here for no extra charge. I'm getting a backup generator and now the ac should start up with the generator no problem

Thank you for the great review! We are so glad you had a positive experience!

 by Catrena Peoples
customer service A+

Ashley was awesome, very patient, friendly, and professional. Ashley did everything she said she would. Quick response for appointment Technician Jesse waa great called before he arrived, cleaned up after he was done. He explained everything ro us. Thank you guys!!!

We really appreciate the great review!

 by Brian
Air Quality

Just purchased house A/C went out, when I called for service Marco's was very helpful not only did the guy come out and repair A/C that same day. They called to check on how it everything was going, I couldn't ask for better customer service

We appreciate the 5 stars!

 by Christine Hackney

Jesse is a knowledgeable technician. He calls ahead of time and is on time. We have a few minor glitches with the HVAC unit and he figures it out. We appreciate the great service we get from Marco.

Thank you for the review!

 by Faye
Best customer service ever

I had the best customer service ever since I've been in Jacksonville for 15 years I called and first spoke with Ashley she asked me to do a few things to see if that would work, when it didn't she got on the phone check to see where a technician was when he could come over and check. He was over within an hour he did his work within less than an hour and everything was great very good company I would recommend to everyone.
Thank you Ashley & Jessie.

Thank you for the kind words and great review!

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