What others are saying about Marco Heating and Air!

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Marco Heating & Air Conditioning

4.8

Based on 287 reviews

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Beam Me Up, Scotty

19:12 12 May 25

We’ve been using Marco every 6 months for a few years now. Michael calls ahead and does a great job. Friendly , professional service every time.

marie harris

22:24 09 May 25

I appreciate the hvac maintenance service and suggestions Mr Johnny provided.

Justin Keach

18:54 05 May 25

Jonny the service technician who helped us was amazing and extremely helpful. He answered all of our questions without any issues. The only reason I didn’t give five stars was because the lady who answered the phone when we initially called over the weekend was so short and unprofessional and had an attitude the whole time. I told her I couldn’t hear her because she was muffled and she responded with “well that’s as good as it’s gonna get”. Then, when my wife called back to ask when they thought they would be out because we have a baby who can’t tolerate the heat, she immediately cut her off and said “MAM! MAM! They will be reaching out”. I don’t normally write reviews like this, but I have never dealt with someone so unpleasant.

Murt Hasham

15:42 05 May 25

I scheduled my service, and they came on time, and performed the routine maintenance. They did a good job.

Christopher Burnett

18:02 04 May 25

Service contract with Marco. Technician Mike who came out was very professional, courteous, and well versed in his knowledge of the trade. This made us very confident with the service provided to protect our HVAC system.

Lewis Small

16:37 01 May 25

Right on time, fast and efficient perfect service.

Raymond Vadney

20:57 29 Apr 25

Very informative and helpful

Heather Morimoto

16:29 29 Apr 25

Great company, great service and support for past two years we've had HVAC maintenance.

Max Lindsay

19:46 24 Apr 25

Another year of great service. The tech called prior to his arrival for the A/C tune up, professional service, and the A/C continues to work just fine. Thank you, thank you, thank you.

lucero velez

21:51 18 Apr 25

The service was amazing, the technician was very Friendly,I highly recommend Marco Heating

Nicholas Damone

20:22 16 Apr 25

Great for service, preventative maintenance, and installs! Row the boats!

Steve Nix

21:16 11 Apr 25

We've had Marco's service our HVAC for almost a decade. They have been amazing, definitely recommend them.

Jerry Schofield

16:55 11 Apr 25

I’ve been calling on the Marco HVAC team for somewhere in the neighborhood of 12 + years. They have always delivered professionally and on time every time involving new construction and my personal residence. This most recent call was no different, called them Monday morning, received 1:00p - 5:00p service window. Tech showed up earlier rather than later. AC was back up and running within 30 minutes. Could not have asked for better. Thank you Barry Campbell and your Marco HVAC team for meeting my expectations again.

Mike Dowling

21:20 10 Apr 25

On time, took care of my concerns and well worth the money for piece of mind.

Frank Albanese

22:12 09 Apr 25

Eugene O'Neill

19:49 08 Apr 25

On-time, courteous and efficient inspection.

Rosa Vargas Alameda

17:18 07 Apr 25

Marco came and inspected our thermostat and ducts. We were very pleased with his service. I'd call him again.

Phil Rizzo

11:41 29 Mar 25

Came at time frame promised. Tech was polite and explained anything he was doing and quickly diagnosed the issue, repaired and checking out with bill was simple. Tech was respectful and knowledgable.

Lou Larmoyeux

20:23 28 Mar 25

On time , did a thorough job and explained what was being done

Annette Crotti

19:54 27 Mar 25

Johnny was so thorough and patient in helping us diagnose and solve our issues. Very professional and courteous, he was extremely knowledgeable and articulate about the system and its functionality. (This post as never properly completed it seems but here we are again thanking Johnny for his recent help.) Highly recommend.

Aaron McClain

15:43 27 Mar 25

Marco service was prompt and efficient. Appreciate their great service over the years.

Edward Pazden

13:50 27 Mar 25

Great company very reliable and professional been using them for ten years 👍

Philip Hardy

17:09 26 Mar 25

Kimble Butler was a star. He was most informative, efficient and a pleasure to be around. I look forward to being able to have him work with us in the future.

Allison Bryant

12:12 21 Mar 25

Always friendly, professional service at a reasonable price. Mike, our technician, always thoroughly checks our two systems and explains any issues or potential issues he may find. Only once did he have to order a part which arrived two days later. We've been with Marco for 8 years and have no intention of switching to another company.

Albert Bouise

21:56 20 Mar 25

My A/C Service and Maintenace Inspection were completed in a timely and professional manner.

Winny Morales

12:14 20 Mar 25

Marco Heating was excellent. Knowledgeable, professional and friendly. Would use their service again and would recommend them to family and friends.

Paul Smillie

16:28 18 Mar 25

Great service and communication!

Ann Coleman

15:59 18 Mar 25

Continue to be satisfied with our many years of service from Marco A/C. When in need of immediate service, they come through. Large and small jobs all done well. 2x/ yr maintenance contract is a must to keep HVAC running well. Thank you.2025 Update: continued satisfaction.

Andrea Miller

18:02 12 Mar 25

Love Marco heating and air, they’re so processional and you feel you’re in good hands when they come to fix something. Highly recommended.

Rosie Davidson

12:17 05 Mar 25

Always excellent service and professional and friendly techs. Thank you

Gordon Gregson

21:40 04 Mar 25

Excellent prompt, knowledgeable and very professional service. Got the heat pump repaired in 3 hours from the time I called.

Sheredia Denson

03:39 04 Mar 25

Prompt, knowledgeable, and professional!

Barbara Gooch

13:30 11 Feb 25

Technician came on time, knew what he was doing,and was very professional. Answered all my questions

Lisa Rawski

00:39 04 Feb 25

John is extremely knowledgeable and to the point. I appreciate direct honest care. No BS. Thank you!

Roy Guercio

19:06 23 Jan 25

Prompt , professional and great customer service

Gino Ames

22:30 21 Jan 25

We have been very happy with Marco. We have used them since we bought our home in 2017 and they have always been fantastic. Easy to contact and they show up when they say they will. The techs are always professional and friendly.

christopher holder

17:47 14 Jan 25

Professional... knowledgeable

Tausha McClain-Washington

19:25 13 Jan 25

Very prompt and professional service everytime.

Leonard Trapane

15:31 10 Jan 25

Prompt service and a great Bi-Annual system check. Technicians know their job and are willing to share the system issues with you at your level of expertise.

Brenda McEachern

16:19 08 Jan 25

Called for system "check-up" and an appointment was set up on next working day. Technician was friendly, courteous and very thorough. All my questions were answered and even better, he explained the answers. He went out of his way to go that step above and beyond. Thank you.

Paul Fortini

11:14 03 Jan 25

Our technician was on time, diagnosed the problem and resolved it promptly.

Lon Messenger

15:38 31 Dec 24

Great job!

Racerboy Marco

20:56 16 Dec 24

Great service at a good price....technician was on time and very nice....answered all my questions

Allan Hartman

01:08 14 Dec 24

very good service.

Janice Dow

00:41 04 Dec 24

Fantastic work as always! They are always so reliable and courteous. Keep up the great work! Happy Holidays!

Gregory Jacobs

13:40 22 Nov 24

Marco Heating and AC installed my system and have maintained since. All good, no problems. Normal maintenance. Fast,easy to work with.

anthony batycki

22:21 21 Nov 24

john is a well qualified tech. ,on time and quickly diagnosed and fixed problem

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Marco Companies

Average rating:

307 reviews

Gail Mitchell

Jul 22, 2019

by Gail Mitchell

A.C. Maintenance

Marco Air always calls before showing up and they always show up when they say they will. Mike was friendly and knowledgeable. He performed a coil cleaning and did a fantastic job.

Thank you so much for taking the time to leave a review! We are so glad we could get that taken care of for you!

Kim and Tony Mangicaro

Jul 22, 2019

by Kim and Tony Mangicaro

Excellent

Technicians were on time, courteous, clean, professional, and even went the extra mile throwing in a new AC filter. We couldn’t be happier with Marco air and it’s employees, thoroughness, and just plain nice. Highly recommend. See you next time.

We are so happy you have always had a positive experience with us and appreciate you choosing us for all of your AC needs!

victoria

Jul 22, 2019

by victoria

Visit

Tim came to do the 6 month service and found that a part was actually broken. glad he found it but not so happy that I have owned this new home less than 2 years and now have an AC issue. Thank you.

Thank you so much for taking the time to leave a review! We are so glad we could get that taken care of for you!

Yvette Francis

Jul 22, 2019

by Yvette Francis

They came out for an A/C Emergency same day about a two hours wait they kept in contact when they were on there way and in no time the A/C was back on with no problem.

Thank you for a great review! We are so happy we could get that fixed for you!

Sonia Gonzalez

Jul 22, 2019

by Sonia Gonzalez

Yearly checkup

Today we had our yearly checkup and as always they were very thorough and polite. I look forward to next years service. Thank you.

We appreciate the 5 stars!

John Ziegler

Jul 22, 2019

by John Ziegler

AC Service

Mark and his trainee did a great job with the PM service. They also installed a hard start kit that I had while they were here for no extra charge. I'm getting a backup generator and now the ac should start up with the generator no problem

Thank you for the great review! We are so glad you had a positive experience!

Catrena Peoples

Jul 22, 2019

by Catrena Peoples

customer service A+

Ashley was awesome, very patient, friendly, and professional. Ashley did everything she said she would. Quick response for appointment Technician Jesse waa great called before he arrived, cleaned up after he was done. He explained everything ro us. Thank you guys!!!

We really appreciate the great review!

Brian

Jul 22, 2019

by Brian

Air Quality

Just purchased house A/C went out, when I called for service Marco's was very helpful not only did the guy come out and repair A/C that same day. They called to check on how it everything was going, I couldn't ask for better customer service

We appreciate the 5 stars!

Christine Hackney

Jul 22, 2019

by Christine Hackney

Jesse is a knowledgeable technician. He calls ahead of time and is on time. We have a few minor glitches with the HVAC unit and he figures it out. We appreciate the great service we get from Marco.

Thank you for the review!

Faye

Jul 22, 2019

by Faye

Best customer service ever

I had the best customer service ever since I've been in Jacksonville for 15 years I called and first spoke with Ashley she asked me to do a few things to see if that would work, when it didn't she got on the phone check to see where a technician was when he could come over and check. He was over within an hour he did his work within less than an hour and everything was great very good company I would recommend to everyone.
Thank you Ashley & Jessie.

Thank you for the kind words and great review!

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